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| How can I place an order? If you currently have an account with Caulfeild Apparel, you can place an order via phone by calling our toll free customer service (1.800.268.7939) or by e-mail (sales@caulfeild.com). You may also fax in your order via toll free fax (1.800.565.4823). |
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| Does Caulfeild Apparel sell directly to consumers via phone, e-mail or online? We do not sell direct to consumers, but rather through a network of North American retailers. If you are looking for a location where you can buy one of our brands, please contact info@caulfeild.com and we will gladly provide some options. |
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| How do I return and/or exchange product? Before returning or exchanging any merchandise you must receive a Return Authorization (RA) number from our Customer Service Department. Defective items must be clearly marked as to the nature of the defect. Please take care to pack return items to ensure that no damage will occur in shipping and clearly mark the RA# on the outside of the box. Items that are special ordered, modified, fabricated, or embroidered to special requirements cannot be returned. Exchanges or credits for returned items will be issued only after receipt, by Caulfeild Apparel, of undamaged returned merchandise.. |
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| How do I obtain an RA number? To obtain an RA number simply call (1.800.268.7939) or e-mail (customercare@caulfeild.com) a Customer Service Representative. We will do our best to respond within 1 business day. |
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| How do I get in touch with a sales representative? Ask us online or send us an e-mail at info@caulfeild.com with your location and the brands you wish to find out more about. We will respond with contact information for the sales rep in your area within 1 business day. Or, you can call Customer Service at 1.800.268.7939 during business hours. (Monday to Friday, 8:30AM – 4:30PM EST) |
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| How do I find a retailer that carries your line of products? E-mail us at info@caulfeild.com with your location and the brands you wish to find. We will gladly forward a list of retailers near your location. |
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| Does Caulfeild Apparel donate to charitable organizations? Yes, we continue to donate to various charitable organizations each year. If you would like to submit a request for a donation, please contact us via e-mail to donations@caulfeild.com. Please be advised that although we aim to donate to different organizations each year, we unfortunately cannot fulfill all requests. We will respect your request with a response and will gladly keep your request on file. |
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| What are Caulfeild's warranty policies? Caulfeild Apparel warrants the products we sell to be free of defects in materials and workmanship for one year from the date of purchase. We will repair or replace products at our option and Caulfeild Apparel is the sole judge of any claim or warranty. Normal wear and fading of this product is not considered a manufacturer’s defect. This warranty does not apply to normal deterioration caused by wear or abuse, nor does it apply to claims of damage to items used in connection with Caulfeild Apparel products. |
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| Who do I contact for imagery/media requests? Any requests for imagery can be sent to our Marketing department at marketing@caulfeild.com. |
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